Attract, Train, and Retain a High-Performing Team in Any Industry | Samantha Irwin

Want to build a team that sticks with you, performs at a high level, and actually loves coming to work? Samantha Irwin — owner of Kaizen Coaching and Consulting and longtime friend of the show — returns for a deep dive into the art and science of employee retention! In this episode hosted by Brien Gearin, she shares her journey from middle-school teacher to historic hotel owner to leadership coach, revealing the people-first systems she used to build a loyal, high-performing team in a town of just 650 residents. Samantha breaks down her three-part framework for attracting the right employees, training them well, and retaining them through appreciation and strong culture. Whether you’re hiring your first contractor or growing a team, her strategies will help you create a workplace where great people stay and thrive!

What we discuss with Samantha:

+ Samantha’s hotel ownership origin

+ Attracting the right employees

+ Training with clear roadmaps

+ Retention through appreciation

+ Importance of company culture

+ Hiring for personality first

+ Onboarding with intentional structure

+ Incentives beyond money

+ Turning staff into thinkers

+ Leadership vs. boss mindset

Thank you, Samantha!

Check out Zaizen Coaching and Consulting at Zaizen.zone.

Buy The Power of People Academy, Module 1: First Impressions.

Follow Samantha on LinkedIn.

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