How to Run a High-End Luxury Renovation Business (Do this NOW!!) (Part 2/2)

Every contractor has a horror story — here's how the best ones make sure it never happens twice! In Part 2 of this two-part episode, Brien and Justin dive deeper into the operational side of running a luxury renovation business. Justin breaks down how Cousins Co. approaches estimating and pricing — from quick bathroom quotes to eight-hour deep dives on complex projects — and why building strong subcontractor relationships is key to keeping costs predictable. He explains how a 5% contingency buffer protects against the unexpected, how the "two-way door vs. one-way door" framework helps his team make smarter decisions on the job, and why clear scope-of-work documentation is essential to maintaining client trust. Justin also shares his margin goals, the importance of never acting as the bank, and why back-end organization can make or break a growing contracting business!

What we discuss with Justin:

+ Estimating and pricing process

+ Subcontractor relationship management

+ 5% contingency buffer strategy

+ The "two-way door vs. one-way door" framework

+ Handling unforeseen project costs

+ Scope of work and change orders

+ Margin goals (targeting 35%)

+ Time estimation and project timelines

+ Never acting as the bank

+ Back-end organization and scaling

Thank you, Justin!

Check out Part 1 of this episode.

Check out Cousins Co. Renovations at CousinsCoMaine.com.

Watch the video podcast of this episode!

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